Fique mais perto da praia em Fiddler's Cove

Unfortunately, we were never given an opportunity to "remedy the roach issue" during this guest's stay because, except for right after her arrival late Wednesday evening, we never heard from her again until days after her return home.

When she reached out late Wednesday shortly after her arrival, we immediately arranged for the condo to be cleaned and professionally exterminated the next day. The condition of the condo she reported on arrival was not acceptable and certainly not the "welcome" experience we strive to offer our guests. We acted quickly to address the concerns she raised. We then followed up twice after the condo was cleaned and sprayed, to make sure everything was to her satisfaction. We heard nothing until after she filed her review and simultaneously sent us an email saying the bug issue had continued on Friday.

Meanwhile, we have worked hard to ensure there is no ongoing issue. The cleaner indicated she saw no roaches at any time, only two small black bugs when she went in to clean on Thursday. She saw no bugs at all when she cleaned again on Saturday. We had new guests arrive for a five day stay over the Thanksgiving holiday. We communicated with them multiple times; at no time did they report seeing any bugs. Our handyman and the cleaner were back in the condo after the most recent guests checked out; they checked again for bugs and saw none.

We are sincerely disappointed that the quick actions we took were unable to provide a satisfactory experience for our guest.

Rob,

Sorry your vacation was cut short by Dorian, but glad you made it home safely and that the Island and our condo made it through the storm unharmed. Much to be grateful for.

Hope the rebate for the two nights you lost helped ease the sting a bit. And as I told you when you were leaving, I'll also give you a discount if you want to give it another try in the future.

Thank you for your understanding.

Glad you enjoyed our great location and the convenience of the washer/dryer! And that your kids enjoyed "their" space, where they could get away from it all - and you could do the same. Makes for a wonderful vacation for everyone, as you discovered.