Group Retreat | Hot Tub, Arcades, Private Trails

Jane, thank you so much for staying at Chatham Hills House. I love your comment about it being nostalgic of the area - I totally agree and that's what we were going for when we renovated and redecorated. I'm so happy you and your group had a great time! Come back again anytime!

It was truly a pleasure to host you! We are so happy that you and your family had the best time staying with us!!

Thank you for your detailed review! We absolutely love hearing that you had a great time. Please come back again soon!

Thank you so much for your review, Stephanie! So glad we could get the hot water issue fixed super quick for you.

Thank you so much for this incredible review! We’re thrilled to hear your winter family getaway at Chatham Hills was everything you hoped for! It makes us so happy to know your group was able to enjoy the nature preserve, sledding, the firepit, and of course the hot tub, and we love that the bunk room brought so much joy to the grandkids (that’s one of our favorite features for family stays!). Our team will be grateful to hear your kind words as well, especially our snow crew. And thank you for mentioning communication! We take pride in being available and responsive for our guests. We would absolutely love to welcome you back again for another stay — winter or any season!

Deanna, your group was one of my favorites to host. You ladies were absolutely WONDERFUL! I'm so happy you enjoyed all of the special touches we provide for our guests! That's what it's all about! Come back again, anytime!

Thank you for taking the time to share this feedback and I’m truly glad to hear you still enjoyed the location, layout, and overall trip. I do want to address the shower situation directly, as that is absolutely not the experience we aim to provide. The leak you experienced was due to a newly discovered issue that had not presented itself prior to your stay. Our team attempted to send maintenance immediately, but due to a high-priority emergency elsewhere in the county during the same weekend, we were unfortunately not able to get someone on site as quickly as we normally would. That said , the fact that follow-up communication fell short afterward is on us, and I appreciate you bringing that to our attention. It’s something we’ve now corrected internally to ensure no guest feels left hanging after reporting an issue. For full transparency we have permanently corrected that hidden plumbing defect so it cannot happen to any future guests. Please know we value your feedback, and if you’re open to it, we’d love the opportunity to personally host you again and make it right with a future stay credit. Thank you again! We’re grateful you enjoyed the property overall, and your honesty helps us continue to elevate the guest experience.

Thanks for the feedback! I’d love to know what missed the mark so we can fix it for the next guest. If you’re open to sharing a few specifics (what you expected vs. what you found), please reach out! We’re always improving and your notes help us dial it in.