Verificada
4/10 - Insatisfatório
Michael F.
20 de ago. de 2024
Pontos positivos: Check-in
Pontos negativos: Comunicação e precisão do anúncio
STAY FAR AWAY......
From check-in on June 28th, we faced numerous issues. The pool was dirty, not just with a few leaves as expected. The basement was frigid, around 50°F, with no way to adjust it. The host claimed it shared the same zone as the first floor, which was warm. The next day, none of the upstairs outlets worked, causing major inconvenience. I had to reset the breakers myself. On June 29th, the AC stopped working, and the temperature reached 78°F, making it unbearable to sleep. The host suggested using fans and closing windows, which were already closed. The basement remained freezing. The property manager blamed us for setting the temperature too low, supposedly causing the system to freeze, though the issues were present since arrival. For two more days, the AC problem persisted, making our $10k+ vacation extremely uncomfortable. The property manager found ice in the air handler and left it open, worsening the freezing basement. Throughout the trip, some outlets worked intermittently, requiring more breaker resets. On the second to last day, we had no hot water and were told to check the circuit breaker again. We spent the last 24-36 hours with no hot water. Despite documenting and complaining about these issues, the host did nothing to remedy the situation. The freezing basement and lack of AC in main living areas from the start were exacerbated by the property manager's actions. This experience was brutal, and I strongly recommend avoiding this property.
Michael F.
Hospedou-se por 7 diárias em jun. de 2024
