6/10 - Ok
Jacque T.
6 de junho de 2024
Pontos positivos: Localização
Pontos negativos: Check-in e comunicação
Nice Surroundings, Not Great Customer Service
Ok for the money. Best part was seeing bears every morning on the way into town.
Photos made this unit seem like a great choice. However, the rooms are much darker due to lack of lighting than portrayed, carpet in bedrooms is older and needs cleaning or replacement. The mattresses in the metal frame bedroom needs to be desperately replaced. The lock was also not working correctly at check-in and it took the property management company 3 hours to get us inside. Several frustrating phone calls were made back and forth until they finally sent someone who did not have the correct codes or a key; they left to go retrieve the spare from the local office. Jackson Mountain also wanted us to give up our vacation time and meet the maintenance person to have the lock fixed. When we returned home I made them aware of other issues - moldy shower curtain and an excessive amount of spiders in one of the bedrooms. They have repeatedly refused to fully and properly compensate for these issues. They compensated $49.58; I don't think $100 was too much to ask for the issues listed above. So if you book, make sure you bug the crap out of them with ANY issue you feel needs to be fixed, which will also require you to give up your vacation time to be at the unit.
Jacque T.
Hospedou-se por 4 diárias em mai. de 2024