Lua de mel Ski in Ski out Paraíso

There are actually four restaurants within 3 miles and dozens more at the bottom of the canyon.. There were no guests staying in the top unit during the time this guest was staying and the property has been professionally soundproofed in the event there were.

We totally acknowledge that there was a breakdown in communication on our part on this situation. We want the readers to know that we immediately attempted to resolve this problem by allowing the guests to stay in a unit that was three times the size and while it had not been Given our normal white glove cleaning treatment, it was still sufficient to stay in. These guests were very unsatisfied at any attempt that we made to make it right with them and they have a right to be. But this is a very rare occurrence and a result of a calendaring problem we had with the VRBO calendar synchronization we apologize to Samuel again and hope that he was able to find accommodations that were suitable.

We investigated the ant problem and could not see the ants that were being complained about. The guests did leave food all over the floor which may have attracted some insects although we found none. We have not ever had a “splashy sink” complaint in 10 years. Not sure what that is about. You will need to be an intermediate level skier to ski into the cabin and be prepared to walk 7 min to the closest lift from the cabin or ride the free shuttle. We will update the description so that all beginner skiers know in the future. We stand by our representations however if you are the type of guest that looks to extort and threaten a bad review with the hope of getting a discount by making false or exaggerated claims please do not rent this property. You will not be given any refund.

We take these comments very serious. We have rectified the following issues. 1. All lightbulbs have been replaced 2. Milk removed 3. Some of the dishes from the downstairs unit were in advertently relocated to the upstairs unit by a guest that rented the entire cabin. This was explained to the guest and the guest was told they could get any dish or kitchen where they needed from the upstairs unit. There were no people staying in the upstairs unit except for the last night and the guest had complete access to that. Other issues: The property has a motion light that adequately lights of the area in front of the door. Not sure why the guest felt that was in adequate. There is a complete checklist of checkout tasks that is emailed to each guest that specifically states where the garbage dumpster is. This is also easily found on the VRBO website. We have not had problems in the past with people not knowing the difference between hot and cold water in the shower. The handles are however labeled with a snowflake icon and a sun icon etched in to the fixture if the guest gets confused. There is only one instruction for the hot tub usage. It is one button that you push that says “on”. Again we have not had anybody get confused with this in the past. The keypad has very specific instructions that are simple that are provided in your check in email. Whenever you deviate from those instructions and just start pressing buttons it will freeze the pad for security purposes. We have updated the instructions to tell people tonight just start pushing buttons randomly over and over again or it will freeze. The units have their own separate entry however both units share a common area we called the “mudroom”. This is where the washer and dryer is located. This is clearly stated in the listing information and should not have been a surprise. The units have been professionally soundproof to include a 6 inch thick wood floor/ceiling, soundproofing membrane, And 2 inches of cement. Significantly more than any hotel. There is a possibility that the guests upstairs may have been doing and insanity workout. We have a bottle of Dawn dish detergent on the kitchen sink that is used for the dishes and doubles as hand soap for most people. If you have special needs for hand soap you will need to provide that.