Oceanfront Villa Paradise Found: PrivatePool, BeachAccess.140+ five star reviews

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. The electricity usage charge is clearly disclosed prior to booking and is expressly explained again at check-in. A photograph of the electricity meter reading is taken in the presence of the guest at both check-in and check-out to ensure full transparency and agreement on consumption. Our air conditioning systems, windows, and screens are regularly maintained and have been functioning properly for other recent guests. All windows are fitted with retractable screen systems, which may have been overlooked or were unfamiliar to you. The chairs referenced in your review are standard outdoor chaise loungers with powder-coated aluminum frames and durable, quick-dry mesh sling fabric, designed for coastal and poolside environments to provide comfort and durability. We are somewhat surprised by this negative review, particularly as no concerns were communicated during your stay to our on-site management company—available 24/7 at no charge—or via the Vrbo platform. We always encourage guests to raise any issues during their stay so they can be addressed promptly. Both we and our management company place the utmost importance on guest comfort and satisfaction, and we sincerely appreciate that you chose our villa for your vacation. We remain committed to providing a clean, well-maintained property in a unique oceanfront setting. We invite future guests to review our many other comments reflecting consistent, positive experiences.