Escape to Smoky Mtn Cabin best location HotTub Pet friendly

Thank you Justin!

David, we’re glad you enjoyed your stay! Thank you!

Michael, Thank you for your review and for staying with us at Heavenly Peace! We’re glad to hear that overall you had a very good experience. We’re sorry to hear about the trouble with the new gas grill—thank you for bringing it to our attention. We’ve already looked into it to ensure it’s working smoothly for future guests. We truly appreciate your feedback, and we hope to host you again soon for an even better stay!

Hi Arti, I’m glad you had a good time in our cabin! Thanks

Kimberly, I’d like to address a few points in your review to provide clarity and accuracy for future guests. Firstly, I strive to respond promptly to any concerns, as many guests on other booking sites can affirm. You reached out to me outside the app via a number that's not as closely monitored as the app, which may have contributed to any communication issues. Secondly, You requested a refund for the last two nights due to a change in your plans and wanting to check out early, I adhered to VRBO's cancellation policy and offered you a significant discount on a future stay as a gesture of goodwill. It's important to clarify some inconsistencies in your feedback. You mentioned you disliked the hot tub and had formed a negative opinion on the first day. However, on the second day of your stay, you shared, "hot tub was perfect (thank you for the update) sitting on front porch drinking coffee....ahhh the sound of morning doves and wilderness perfect." I take guest feedback seriously and am committed to improving the guest experience. While I understand your disappointment about the refund policy, it seems your review may have been influenced by this. I hope future guests will see this clarification and understand our commitment to providing a great stay.