Smoochin' Moose - Cozy comfort in lush surroundings!

We’re sorry for the hot water issues you ran into, especially with a larger group, and we understand how inconvenient that was. While maintenance attempted a quick fix, we recognize that it didn’t fully resolve the problem. When a cabin is advertised for larger groups, basic amenities like hot water should meet those needs. We also hear your feedback regarding cleanliness and bedding comfort. These are areas we are actively reviewing and improving. We regret that this impacted your stay and appreciate you bringing it to our attention. Thank you

It’s wonderful to hear our cabin was accessible for your group and convenient for your stay. We’re so glad everyone, from the young to the young at heart, felt comfortable. Thank you for sharing your experience with us!

We're so glad you and your family had such a wonderful time in Pigeon Forge! It’s great to hear the house provided a perfect balance for both family activities and relaxation. We genuinely appreciate your kind words and look forward to hosting you again. Thanks for choosing us for your family vacation.

Thank you for sharing your experience with us, Robert. We genuinely apologize for the condition of both the property and the surrounding area during your stay. We completely understand how disappointing it must have been to encounter issues with the hot tub, grill, and nearby grounds, especially when you were looking forward to a relaxing getaway. We always encourage our guests to reach out for assistance, and it’s truly disheartening to hear that you felt support was unavailable when you needed it. Please know that your feedback is invaluable, and we’ll be sharing it directly with our team to ensure we address these concerns. We appreciate you bringing this to our attention, and we hope to have the opportunity to restore your faith in us in the future.

Thank you so much for sharing your feedback, Krist. We are truly sorry to hear about the condition of the property and the lack of response you experienced during your stay. It must have been incredibly frustrating and disappointing to encounter these issues, and we want to extend our sincerest apologies for the discomfort they caused you. The cleanliness problems you described and the non-functional hot tub are entirely unacceptable, and we regret that we let you down in these areas. Your experience highlights some urgent matters that we need to address, and we assure you that we will bring these concerns to our team’s attention to prevent this from happening again. We can only imagine how upsetting it must have been to feel like you had to clean the space yourself, and we want you to know that we are committed to making the necessary improvements. Your feedback is invaluable, and we sincerely hope you will consider giving us another chance to provide you with the quality stay you deserve.