Several weeks prior to arrival, I had asked a question which required a photo to answer. The host tried several methods to get a photo to me, but was unsuccessful. It was a minor thing, so I stopped trying - my point here being communication was responsive, quick, and courteous. This theme continued throughout our stay.We stayed in the Esperanza suite. We had reserved Nassau, but it was not ready, so we got upgraded. Esperanza was a beautiful, peaceful retreat from the busy days we created for ourselves while in Key West. The colors were calming, the bed was one of the most comfortable we've had in a vacation rental, and none of it felt like it was the owner's cast-offs, as is the case with many rentals in the mountains near where we live.Though we didn't cook at all, the kitchen seemed to be well stocked with tools, There were plenty of towels, blankets, and extra pillows. The automated window shades throughout the unit were a nice touch, though one in the bedroom was not connected, at least it was stuck down so no one could see in! The light/fan switches were well-marked, and most questions were answered on an instruction sheet in the unit.Everything in Esperanza was well thought out and made for a nice getaway for the two of us. With two full baths, if you have kids or adults who don't mind a sofa bed, the unit would be comfortable for four people.