After half an hour searching for our parking spot that we assumed was on the 9th floor, I called and was told it was on the top floor. Making this known upfront would be recommended. Then, there was a scaffold on our parking spot.. Was told to park in yellow spots. Not having an assigned spot made parking even more frustrating.Washer and dryer didn't work properly. After reporting the issue and researching myself, I discovered that the door to the washer was not aligned properly. With effort and patience I was able to wash a few loads. However the dryer never worked. I reported on a Tuesday. I kept having to reach out every day when no one showed up each day. Friday someone came and said it wasn't fixable. We had to wait several days to find this out and I only was told after I reached out again for an update. The option to wash and dry on another level was not easy. I am recently widowed and had four young children. I couldn't leave them to wash clothes and felt it was best to just take the kids a laundry mat where I could wash and dry in one trip. In the mean time, our clothes had to stay laid out all over the living room furniture to dry under the fan as we were at World Series and uniforms had to be washed daily. It was just chaotic. We should have never had to wait that long to get an answer or a solution to the issue. The inconvenience took a lot of time out of our stay as well. Washer was also full of mold/mildew. I have a video that shows the extent. Can't upload.