Kona Penthouse Retreat - Relaxed 2 BD with Ocean Views

Thank you for taking the time to share your feedback, I can’t recall ever getting a review below 4 stars. We’re truly sorry your stay wasn’t as peaceful as you’d hoped, especially at the end. We appreciate you highlighting these points so we can continue improving. Our listing on VRBO clearly identifies the property as a penthouse style apartment and the photos reflect the layout and setup—including the absence of a TV in the living area (as there isn’t a suitable non-window wall for mounting one). Hawaii offers so much natural beauty and outdoor adventure that many guests prefer to unplug from screens, but we understand expectations can vary, and we’re glad you noted our responsiveness during your trip. Regarding the noise from the downstairs neighbor, we enforce strict quiet hours and take violations seriously. Unfortunately, this particular issue only came to our attention late in your stay, but we’ve since implemented additional sound-muffling solutions between units to prevent this in the future and ensure a quieter experience for everyone. On the AC, you’re right that it stopped working intermittently—it was due to a Freon leak from an improperly installed hose on our brand-new system. We had a technician out immediately to repair it fully, and it’s now running reliably. We regret the inconvenience this caused. Your input helps us make the property better for future