RELAX, UNWIND And ENJOY! In This Four Bedroom, 4.5 Townhome!

As this is the first we are hearing of any of this, all I can say is "Wow, I am shocked". Coincidentally, we arrived immediately following your departure to begin additional renovations. Had we known any of this we would’ve been able to address it instantly. Fortunately, because we are still at here, as soon as we received this review we immediately called for a face to face meeting with our manager. He showed us the entire text conversation between you... GUEST: 7:56AM “I have questions about the supplies and cleanliness of the unit at 115 Turtle Walk- my number is **********-your name. PROPERTY MANAGER: 8:09AM (14 minutes) “What issues are there? I usually go behind cleaner but was on a guys trip do I need to handle something?” GUEST: 9:15 AM We have purchased whatever was not supplied here. Will email owner our complaints” PROPERTY MANAGER “What was not there?” GUEST: no response. PROPERTY MANAGER CALLS: No answer.... The first we are hearing is from this review. As you can see by others, we work hard to make sure our guests have an exceptional stay. But from time to time, as with anything, mistakes may occur. It seems, we dropped the ball and didn't meet your expectations, and for that we are sorry. I wish we had been given the opportunity to correct any issue that was “fixable”. Given the opportunity, we certainly could've provided access to the owners closet for any supply you felt you were lacking. Our standard set up is 2 towels, 1 face towel, and 1 wash cloth per anticipated guest. Our housekeeping is directed to make sure there is enough detergent, paper towels, toilet paper in all 5 bathrooms, and garbage bags for our guests arrival. It would be very difficult to stock these items for all guest’s entire visit, as usage would vary. We will consider switching to a refillable generic hand soap dispenser, rather than Bath and Body Works ones, as those aren't refillable. Although this has never been an issue before, as we always look to improve….we will update the emails we send our guests specifically communicating what household items to expect upon arrival. As a continued effort to provide a topnotch visit, the carpet on the stairs has already been replaced as part of the latest round of renovations occurring this month. As we are here, we will personally go back and double check all inventory to make sure it is up to what we, and our guests expect. Again, we apologize for failing to meet your expectations. Best Regards, Pam and Mike