Family Home in West O : Hot Tub, Fire Pit, Game Rm

Thank you for your feedback, Jennifer. After reviewing the reservation and communication history, we were unable to verify several of the concerns described in this review. Our records reflect only communication regarding requests for early check-in and late checkout accommodations, which unfortunately could not be approved due to scheduled guest turnover. No additional concerns were reported to our local management team during the stay, which limited our ability to address anything further in real time. Housekeeping and inspection records also confirmed the home was prepared and stocked prior to arrival in accordance with our listing standards. We are glad Jennifer enjoyed the home itself and appreciate the opportunity to host her. Our team remains locally available to guests throughout their stay, and we encourage guests to communicate concerns while on-site so they can be promptly addressed.