⛱ Solterra Resort - Área Disney - Clube 5★ - Sala de Jogos - Tobogãs ✈

Thank you so much for your review. We're delighted you enjoyed the home, the pool. It was a pleasure hosting you, and we truly appreciate your recommendation. We'd love to welcome you back anytime!

Thank you for your feedback. I’m glad to hear you enjoyed the space and location and had a good time overall. I’d like to address a couple of the points raised. The number of dining and outdoor chairs is accurately shown in the property listing photos, so this was information available prior to booking. For larger groups, we always recommend reviewing the listing details carefully to ensure the setup meets expectations, so raising this as an issue after the stay feels a little unfair. Regarding your other comments, we do take cleanliness and maintenance seriously. The note about the item left behind and the bathrooms has been shared with our housekeeping team so it can be addressed promptly. We also appreciate your suggestions around updates, which we will take into consideration as part of ongoing improvements. Thank you again for your feedback—it helps us continue to refine the experience for future guests.

Thank you for the 5-star review, Ruth. We are looking forward to host you again.

Many thanks for your 5 star review - we are glad you enjoyed your stay. We hope to welcome you again in the future.

Thank you for the 5-STAR review, Richard.

Thank you for your review. I'm so glad you enjoyed your stay.

Thank you for your review

Thank you for your review Tonya, I am so glad you enjoyed your stay

We would like to clarify a few points for future guests. Regarding parking, our listing clearly states that parking is available in the driveway. The number of vehicles that can fit depends on the size of the vehicles and how they are parked, and during your stay the driveway accommodated multiple vehicles. The resort, not our management company, limits each reservation to a maximum of five parking passes. Unfortunately, we cannot issue additional passes beyond the resort's policy. During your stay, you requested 11 parking passes, which suggests a significantly larger number of vehicles and guests than the home would allow. We also note that no questions regarding parking capacity or additional parking were raised prior to your arrival, which would have allowed us to explain these policies in advance. Regarding resort access, we can only register the driver information that is provided to us. We responded to your requests as quickly as possible within the resort's registration process. We also take any report of pests very seriously. As soon as the concern was reported, we immediately arranged for both our property management team and a licensed pest control company to inspect the property. We remained available throughout your stay to address your concerns and resolve any maintenance items as quickly as possible, including replacing the slightly marked shower curtain. The inspections did not identify an infestation. It is important to note that insects can inadvertently be

Many thanks for your 4 star review.

Many thanks for your 5 star review & lovely comments, we are glad you all enjoyed your stay!

Thank you for taking the time to share your feedback, Jena. I'm a bit surprised by your one-star review, especially since you only mentioned one issue during your stay, which we promptly resolved on the same day it was brought to our attention. It's unfortunate that you didn't communicate any additional concerns during your time with us, as we're always eager to address any issues and ensure our guests have a pleasant experience. We would have been more than happy to assist you further had you reached out.

Thank you for your review. I will ask our property manager to take care of the issues raised. If you had called during your stay we could have had this taken care of for you, I am sorry. I will feedback to the cleaning team the comments regarding the bathroom and have this taken care of asap. Thank you for bringing this to our attention.

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear that the home met your expectations and was a great fit for your family’s vacation, especially during such a special time as Christmas. It’s wonderful to know that you enjoyed the spacious layout, private location, heated pool, and the convenience of each bedroom having its own bathroom. We’re also glad the clubhouse amenities were a hit with the kids and teens, and that the home comfortably accommodated your large gathering. We appreciate your kind words about our management team and are happy we could address your needs promptly. Knowing that you found the home well-equipped, easy to maintain, and conveniently located near shopping and dining means a lot to us. Thank you again for choosing to stay with us. We’d love the opportunity to welcome you and your family back for another memorable stay in the future!

Many thanks for your 4 star review, we are glad you loved the property. Thank you for your feedback.

Thank you for your 3 star review. I am sorry you found the beds uncomfortable, however, this is down to personal taste, some people like a soft bed and some people prefer a firmer bed. I will forward your feedback onto my property Manager in resort. However, I do feel 3 stars is harsh, considering this home is on a gated premium resort with many communal facilities to offer

Thank you for your review, I will forward this onto my Property Manager asap for immediate attention

Thank you for your review. Although I personally feel a three star review for a 6 Bed Premier Pool Home on a 5* Resort with Luxury Clubhouse is a bit unfair. The kitchen is stocked with the basic essentials which is enough to cook meals. However, I will ask our property manager to take a look to make sure this is still the case. We do advise you in all our confirmations that the home will be stocked with limited supplies of paper towels etc as it is a self catering accommodation, We don't supply grills in any of our homes, however, we can hire one from an outside company. I will most certainly feed this back to the supplier. I only wish you had raised this during your stay as we would have insisted that they change it for you.

Thank you for taking the time to share your review. I want to extend my sincere apologies for the inconvenience you encountered on your first day. Experiencing multiple issues simultaneously is indeed unusual and I understand your frustration. However, I'm truly grateful that our team was able to promptly address each one. While our home undergoes regular maintenance, unforeseeable issues, such as those with the cable company and the sink leak, can occasionally arise. As for your concern about bugs, our property is regularly serviced by a licensed Pest Control company. Given Florida's sub-tropical climate, occasional encounters with bugs are unavoidable regardless of where you stay. Nevertheless, I'm pleased to confirm that the problem you raised has been effectively resolved.

Thank you for your review. I am glad you liked the home and enjoyed the resort. I am sorry the carpets were wet on check in as previous guest did not take great care during their stay. My Property Manager should have dropped fans off to dry the carpets and I can only apologise that this did not happen. I will be forwarding all your feedback directly to my Property Manager to look into asap. However, I do feel like a 3 star review for a home of this calibre on a gated community with lots of communal amenities is a little harsh.

Thank you for your 5 star review.

Thank you for your 3 star review Mary. Although considering this home regularly achieves 4 and 5 star reviews with the last reviews being 4 star and 5 star to boot, I am struggling to accept this. There was a small issue with a few bugs during your stay. However, this is to be expected in Orlando as it’s a sub tropical climate. Our homes are regularly treated by a Licensed Pest Control Company to help prevent this but outbreaks can occur when guests leave food out on counters etc. Pest Control where able to treat the issue for you. Regarding the other items you commented on, you actually made no mention of them at all during your stay, however, I will have our Property Manger check them out asap. Regarding Tv’s in the bedrooms our advert only advised a TV in the master bedroom so you would have been aware of this prior to making your booking as we were quite transparent regarding this so I am puzzled as to why you then mention it in your review and mark us down.

Thank you for your 4 star review. I will forward your feedback onto our property manager in resort.