From the get go we were disappointed with our experience. Upon arrival at our designated check-in time we found the third floor living space was 90 degrees. The AC was broken & the kitchen/LR were uninhabitable. The maintenance man on site let us know that an AC repair team would fix it, but we had received no advanced communication about this issue whatsoever before checkin. Our calls went unanswered (apparently the office closes at 4?) re: this issue. Unfortunately, the ceiling fans on that floor were non-working. The saga continued after the AC repair team left @ nearly 10 PM (6 hrs we couldn’t use 1/3 of our rental) then the 2nd floor (master bed, kids room) AC began blowing HOT air only. The communication w/the on-call service was decent, but come 9:30 AM (over 12 hours unable to use the 2nd floor @ 84 degrees) nobody from the agency bothered to respond to our calls despite being reassured they’d be seen to 1st thing in the morning. We went to the office & finally got to face to face with the company & were assured we’d get calls promptly by the employee re: an ETA for maintenance (didnt happen).Finally the AC was working on all 3 floors. The rest of the stay was notable for the poor condition of it: 1/2 the lightbulbs were burnt out, railing on the 3rd floor balcony was loose, shower knobs installed backwards, the hot water heater is dangerously hot, door knobs fell off, the LR rugs/couches STUNK & had bugs , ceiling was dripping over beanbag in LR, no mops/brooms.