Retiro na Montanha de Bugsy

Thank you Joshua! We're thrilled to hear that you had a fantastic stay at The Hideaway and that both you and your dog enjoyed your time there. It's great to know you found the cabin clean, comfortable, and peaceful. We truly appreciate your kind words and are delighted that you're planning to return. We look forward to welcoming you back for another relaxing stay!

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

Charles, we are sorry that you decided to leave. If we would have known that you are having an issue, we are here to help. As discussed with you in our messages, we did not know about the spiders until after you left the house. We have never had this come up with any other guest. We also did not know that you planned on leaving because you were not comfortable in the loft. We wish we would have known - we would have offered you another property to assist you. The listing is clear about the loft being an open space. It is not considered a bedroom and is completely optional to use as needed or not. I am sorry that we weren’t contacted and were unable to help you have a more enjoyable experience.

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

It was so nice to have you! We hope to have you again in the future.

I'm sorry that you weren't comfortable with the Cottage. I went back to check the listing because I was concerned with this feedback. I'm not sure where the confusion came from on the size and layout of the Cottage. The first item in the description is the square footage of 350 sf. There is no way to list 0 sleeping spaces so we listed "Bedroom 1" for both the loft and the main floor bed so that it's clear there is no wall in between. We appreciate your thoughts on the bed comfort - everyone is different. This is the first time we've gotten any negative feedback on the comfort level of the beds. I went back to other reviews and comments are very complimentary. I'm providing just a few recent ones below and this is not to say that this review is not valid, it just is not what we have been hearing from other guests. The Murphy bed is a high end brand called Breda Beds out of Canada and it's actually more comfortable than the bed we have at home! (although this is very subjective). I would like to understand more details on what exactly was not comfortable since this is something new for us that we are hearing and we want everyone to be happy. "They really used the square footage of the cottage very well. We never felt cramped. The Murphy Bed was very comfortable. This place also had a loft with an extra bed that we thought was very neat" "Tiny house living with all the amenities The property did not disappoint. To access the murphy bed was easy. Would love to know where you bought the sofa and murphy bed very comfortable." I could tell when you called me and could not find the house that you were very stressed. It can be confusing due to the fact that there is a West Victoria Court and an East Victoria Court and GPS directions can be sketchy in the mountains. I'm not sure what else we could have done to help you find it other than to respond when you called to let you know you were on East Victoria Court instead of West Victoria Court. There were cars parked on the street but honestly it was not my truck, there was work going on in the house next door and because the house sits lower off the street it can be difficult to see it passing by. I am going to update the Welcome Info to try to make the directions more clear. I went out in the street to help you find the house and could tell you were late for your event and didn't want to cause any further delay - in hindsight I can see how that might have been interpreted as not being nice.

Thank you so much for your feedback, we appreciate it. We hope to have you again in the future. Take care!

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

I’m sorry to hear this. It sounds like a lack of proper communications. The prior guest took the lake pass home with them by mistake and had to mail it back. Had we known In this case we would have given out the code directly, the card itself is not required for lake access. I am the owner but I’m not the phone contact. We have specific communications protocols. We have an on site house manager, Kim and she is supposed to be contacted with urgent issues if there is a question that hasn’t been answered by messaging over Homeaway. I did not receive any messages by email or text and she did not receive a call. We’ve had dozens of guests with dogs and we have one ourselves and we’ve never heard of any issues walking dogs in the neighborhood. We appreciate knowing we need more wine glasses so thank you for letting us know. I’m sure Kim would have brought them to you had she known you needed more. I really wish we could’ve been able to respond. We will make sure that our Welcome information is more clear on how to contact us in the event these things might come up again. We want you to have the best experience during your stay and I’m sorry we seem to have fallen short this time.

Thank you so much for staying with us. We hope to have you again in the future.

It was so nice to have you! We hope to have you again in the future.

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

It was so nice to have you! We hope to have you again in the future.

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

It was so nice to have you! We hope to have you again in the future.

Thank you so much for such a wonderful review. It was so nice to have you! We hope to have you again in the future. Take care!

It was so nice to have you! We hope to have you again in the future.