KAUAI GOOD VIBES 3BD, Air Conditioning, 2 baths, Outdoor shower, beach trail

Aloha , Thank you for the honest review. We wish we had known the moment you checked into our home that there was anything not up to par. Kauai has been experiencing non stop rain showers and keeping things dry is our challenge. I have instructions in our book to call right away to our manager or myself if you notice anything. That is why we have all 10/10 reviews and we are a premiere host. Our reviews always reflect a clean home. Because we communicate with our guests and handle everything right away. We did not hear from you at all during your stay. So had I known I would have had an entire new set of towels provided on day one. I personally supplied 10 beach towels a couple of months ago so I am not sure where those had gone. Sometimes people lose them or take them home. I also would of had those delivered on day one. Me and my crew take pride in providing the best service we can to our guest so my management team is available 24 hours a day for any needs. If you had experienced any plumbing issues we also would have handled that on the spot. Sometimes the water sits in the drain and it is a simple fix had we known we would have taken care of immediately or called a plumber. We rely on our guest to communicate any needs during your stay and I did not receive any messages from you until I saw this review. I am sorry you experienced any plumbing issues with the downstairs On a tropical island on the wettest place on earth we definitely battle the mildew we do not have mold, As I said any issues would have been handled as we are prepared for these situations when we have endless rainy days. When there is no sun for weeks we try our best in the tropics and we do have to replace linens all the time. Even clean linens, sofas and appliances are hard to keep dry. I have instructions in our book for guests to call us right away and I am sorry your family did not get the best experience we could have provided for you. As a host we do rely on you to be our eyes and appreciate any input, but next time try to tell us at the beginning of the stay. That will help hosts help you. Also communicating this before your check out helps us prepare for guests checking in after you so we could handle needs before their check in. I hope you found the Aloha on Kauai. Best wishes.