Kings Palace at Vista Cay Resort

Hello We do apologize about the sheets. Our cleaning staff does wash all sheets with every clean, but had we known, we would have had the cleaning crew in again to rectify the situation. Not sure what was out dated, as we just replaced the couch in the living room. Please let us know what specifically was not pleasing to you so that we can make any necessary replacements. We do hope that you will give us a 2nd chance for a first impression

We are glad that you enjoyed your stay. We will look into the water pressure issue, so that next time there will not be any negatives!!! Thank you

We do apologize for the ants, unfortunately, during rainy season they do 'appear' and we do have Orkin treat the condo every month, 12 months a year. Had we known we would have had them come retreat the condo. We have not had an issue with the light coming into the room and we will definitely look into that issue asap. Thank you for bringing that concern to our attention. We happy that you did find the condo comfortable and spacious for your party and that you will return for another stay the next time you are in Orlando

Hello, We do wish that we had known about the items that needed replacement during your stay, we would have gotten them to you asap. We do appreciate the information and have either made the replacements or are in the processing of purchasing new furniture.

First we do apologize that due to circumstances beyond our control we did have to ask you to chose another property. We NEVER at any time said 'really don't care' We do care about all of our guests as we do want our guests to return the next time they come to Orlando, and we do hope that you will as well. We did explain that unlike a 'hotel' which has many of the same rooms, all decorated the same, you are renting ONE specific property. We do keep our guests in the same property they rented. On a rare occasion, we do run into issues that would prevent us from allowing guests to stay at that property, (A/C, appliance breakdown, etc) We do our best to rectify these asap, but as they do require outside assistance with vendors and their schedules, we would rather move a guest. You did recieve a property that was 'upgraded' and had a view of the water from the balcony, rather than the parking lot. As for food issues, we do state that several times that due to the fact that we cannot guarantee the safety of any items left in the property, we do not provide any. We do provide a starter pack of toilet tissue, paper towels, dishwashing detergent, liquid soap, laundry detergent, small hotel like soaps, shampoos. We do state this several times during the reservation process. I do hope that you will consider returning on your next trip to Orlando.