Overall, we had a wonderful vacation in Playa Flamingo, and the views from this home are absolutely stunning. The location is beautiful, and Krain was responsive whenever we reported issues during our stay. However, there were enough problems with the overall experience that I would not consider this a luxury property, especially for the price.The biggest issue was the lack of communication between the concierge service and the property management company (Krain). If you plan to use the concierge service, be aware that the two do not appear to coordinate with one another. This created unnecessary stress from the moment we landed.Our flight was delayed, and while we were trying to get through customs, coordinate transportation, and make our way to the property, we were also expected to communicate with multiple people independently. The concierge service had arranged transportation and other activities, but very little information seemed to be shared with the property management company or vendors. For example, our rental car was arranged and prepaid through the concierge, but when the rental company arrived at the house, they had no record that we had already paid. Resolving that misunderstanding took over an hour of our vacation.The check-in process also needs significant improvement. Krain does not send the QR codes needed to enter Mar Vista until the morning of check-in. That makes it impossible to print them in advance. Unfortunately, cell service and internet insid