Historic Studio & Pool Under Spanish Moss Oaks

Please come back anytime, Jenna! Thanks for being a great guest.

Thank you for your kind feedback, Steven! We're glad the location near Thunderbolt Marine Shipyard worked so well for you and that you found the space comfortable and accurately represented. It's great to hear the value matched your expectations. We appreciate you choosing Patriot Family Homes and hope to host you again soon!

Thank you for choosing our studio for your pet-friendly trip, Preston and Jandia! We're delighted to hear that it suited your needs. We appreciate your feedback regarding the pool maintenance and apologize for any inconvenience this may have caused. We'll be sure to address this promptly to enhance the overall experience for our guests. If you have any further suggestions or comments, please don't hesitate to reach out. We hope to welcome you back again soon for another enjoyable stay!

Please come back anytime, Trent!

We're truly sorry to hear about your experience during your stay, Luciana. Cleanliness and a smooth check-in process are our top priorities, and it’s clear we fell short in these areas. We appreciate you bringing the cockroach issue and the check-in difficulties to our attention, as these are concerns we take very seriously. Our team is addressing the issues you mentioned, including ensuring accurate information for access and improving our communication. Your feedback is invaluable in helping us improve. We hope you might consider giving us another chance in the future to provide you with a better experience.

Thank you for sharing your experience, Rhonda. I’m sorry for the issues you faced with the pool and the confusion during the ownership transition. Please note that this property is now managed by a new company who handles all maintenance and guest concerns. I appreciate your feedback and hope your future stays are much smoother and more enjoyable.

Hi Shawn, Thank you for taking the time to share your honest feedback. I'm truly sorry your stay didn't meet the expectations you had when you booked with us. I understand how disappointing that must have been, and I sincerely appreciate you bringing these concerns to our attention. Your feedback has been invaluable in helping us improve, and we've taken meaningful steps to enhance our housekeeping, maintenance, and overall guest experience. We never stop looking for ways to do better, and comments like yours help us get there. We would love for you to give us the opportunity to host you again. If your travels bring you back to the area, we'd love the chance to welcome you again and provide the exceptional experience you originally expected and deserve. Thank you.

Thank you for taking the time to provide your feedback, Rachel. We sincerely apologize for the issues you experienced with the pool during your stay. We understand how important the pool was to your plans, and we're sorry it did not meet your expectations. We did our best to inform you about the initial storm-related cleaning delay before your arrival. However, we recognize that the situation became more frustrating when the pool's condition did not improve, and the broken motor further complicated matters. We strive to provide a positive experience for all our guests, and it's clear we fell short in this instance. While storms can cause unexpected maintenance challenges, the green water and algae growth were not up to our usual standards, and we're taking steps to address this. We regret that our communication and handling of the situation negatively impacted your stay, and we appreciate you bringing these concerns to our attention. We’re reviewing our maintenance processes and communication practices to prevent similar issues in the future. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance in the future.

Thank you for sharing your detailed feedback, Ruby. We want to let you know that Patriot Family Homes no longer manages this property. We’re sorry to hear about the miscommunication regarding the pool and the cleanliness issues you encountered. We understand how important these details are to your stay and appreciate you bringing them to light. It’s great to hear that the apartment was spacious and the location convenient for your plans. We hope your future stays are more enjoyable and appreciate your honest review.

Please come back anytime, David!

Come back anytime!