4/10 - Insatisfatória
Brandi W.
12 de abril de 2024
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação
Cleanliness was terrible
Upon arrival checkin was very smooth with the door access code. The couch was very dirty- it appeared to have some type of fabric covering that looked like it had never been cleaned. It is a black fabric and it appeared that some activity after effects were left on it. The toilet paper holder in the shared bathroom fell off the wall with the first use and there was other small/minor affects from other stays. There was a dead bug in the “master’ bedroom. The fridge does not have a bottom shelf so when u go to set something on it, not realizing it, your stuff falls down into the crispers. I was very disappointed with the overall cleanliness of the room and pictures can be deceiving. The room is not stocked with any washcloths so bring your own.
When I called to communicate the issues upon arrival (with how gross the couch was, dead bug, and the toilet paper holder) the lady could not understand me at all even after I spelled my name three times (Brandi) she would day Tracey & that she couldn’t find my reservation…I asked to give her my unit number, address, spell my name again, etc. and then she hung up on me twice before sending a text saying the connection was poor. My husband called right next to me and no issues. The owner of the unit came, walked in, said I’m not replacing the couch just because you don’t like it, and my husband told him to leave. It wasn’t that we were asking for a new couch…we were making a complaint about the overall cleanliness & they didn’t care.
Brandi W.
Hospedou-se por 4 diárias em mai. de 2023
