Mountain view home in an oceanfront community above Whaleshead Beach

Thank you, Shaillie, for sharing your experience with us. We're thrilled to hear that you and your family had a wonderful time during your stay. It means a lot to us that you would recommend our property and are considering a return visit. We take great pride in providing a comfortable and welcoming environment, and it’s rewarding to know that we met your expectations. We look forward to the opportunity to host you again and create more memorable moments together.

Thank you, Jerome, for sharing your thoughts about your stay with us. We’re glad to hear that you had a good overall experience at our mountain view home. However, we sincerely apologize for the confusion regarding the boil water notice and any cleanliness issues you encountered. That shouldn’t have happened, and we appreciate you bringing it to our attention. We strive to maintain a high standard of cleanliness and communication, and we will address these concerns with our team to ensure a better experience for future guests. We hope you still enjoyed the beautiful surroundings and the comforts of the cabin. It would be wonderful to welcome you back for another stay, where we can provide you with the seamless experience we aim for.

Thank you, Rob, for sharing your experience with us. We're glad to hear that you found the cabin comfortable and enjoyed the great location for your coastal and redwood adventures. We appreciate your feedback about the towels and cooking ware, as well as the icemaker and dishwasher. It’s important to us that our guests have everything they need for a seamless stay, and we’ll certainly look into those items to enhance future visits. We’re thrilled you found value in your stay and hope to welcome you back soon for another exploration of the beautiful area. Your comfort and satisfaction are our top priorities.

Thank you for sharing your experience with us, Loren. We genuinely appreciate your feedback and are truly sorry to hear about the complications you faced during check-in. It’s clear that the process fell short of our usual standards, and we understand how frustrating that must have been after a long drive. We take your concerns seriously, especially regarding the address confusion and the lack of clear communication. That shouldn’t have happened, and we’re committed to improving our systems to ensure a smoother experience for future guests. We’re glad to hear that you found the inside of the house clean and comfortable, but we also acknowledge your concerns about the exterior maintenance. We strive to maintain our properties to a high standard, and we will address these issues with our local team to ensure they are resolved. While we’re disappointed to hear that you wouldn’t recommend us based on this experience, we hope you might consider giving us another chance in the future. Your comfort and satisfaction are important to us, and we would love the opportunity to provide you with a better stay.