Bear Trap Dunes townhome with central AC & washer/dryer - on-site pools & tennis

Thank you so much for taking the time to share your feedback with us. We're glad to hear that you found the home clean, well-stocked, and enjoyed the quiet community and great location. We appreciate your suggestions regarding the pool availability and the addition of a wine bottle opener, as well as your thoughts on the decor. Your input is valuable and will be shared with our local team to help enhance future guest experiences. We look forward to the opportunity to host you again and provide an even better stay.

Thank you for being our guest and sharing your experience! We're pleased our home's location served you well and you enjoyed your beach getaway. We're sorry for the issue you encountered with the lock and our local manager assured us that our maintenance team has resolved it. They will inspect the couch and address as needed and we appreciate you bringing this to our attention. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Hi Felicia. Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed the spaciousness and location of the property and that our property manager’s communication was accommodating throughout your stay. I’m truly sorry to learn about the broken couch you encountered upon arrival and the challenges you faced with setting the water temperature in the upstairs bathroom. Your comfort is very important to us, and I will be sure to share these concerns with our local team so they can address them promptly. We also appreciate your honest note about the single shower situation for a larger group. Your insights help us better understand our guests’ needs and improve future stays. Overall, we’re glad you had a great weekend and would consider booking with us again. We look forward to hosting you on your next visit and providing an even better experience.

Hi, Sally, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We hope to have the opportunity to better impress you in the future!

Nicholas, thank you for sharing your experience with us, we are glad you enjoyed our lovely home. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!

Hi, Connie, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. It is clear that our service did not meet your expectations, and for that, we are truly sorry. We take all guest feedback seriously and are committed to improving our services. We have reviewed your concerns and have taken immediate steps to address the cleanliness and maintenance issues you mentioned. Our local operations manager has been informed and will ensure that such oversights do not happen again. We understand the frustration caused by the delayed response and lack of communication, and we are working on improving our processes to provide a more responsive and personal service. We hope you will consider giving us another chance in the future to provide you with the quality experience you deserve.