Endless Paradise at Executive Bay Club in Islamorada

It is unfortunate this guest decided to communicate their concerns in this manner instead of calling or communicating with us directly so we could have addressed any concerns or issues they were having. We have never had any guests complain about our home. Instead we receive compliments on our home and appreciation for the wonderful memories and experience our guests have. This positive experience is why we have repeat guests year after year. Unfortunately, this guest could have enjoyed a wonderful vacation by just communicating. We are always available and hope everyone using our home enjoys our piece of paradise as much as we do! Should this response not address these concerns please feel free to contact us. We as well as all other guests have not had issues sleeping in our home. There are curtains in the bedroom mentioned. There is a window facing away from the bed that allows light in. All of the townhomes have this window which allows natural light into the townhome. The window faces southwest and does not get the morning light. The upstairs bathroom shares block windows at the top with bedroom, but the light entering is minimal and only when the shower light is on. The third bedroom mentioned is an enclosed loft which is clearly identified as a loft. The shutters are closed as we have found most guests prefer it as do most of the homes in our community. As for the heat mentioned in the loft we could have advised them to check the AC vent and use the cooling fan in the room. The grill is 4 years old and is being replaced. The thermostat is digital. With communication we would have replaced the grill and easily educate them on using the thermostat. Our cleaning service may have turned off the breaker since we have never had an issue with hot water and something we could have easily resolved with communication. We provide short-term supplies. Most people understand when renting a home you don’t get supplies for the duration of your stay. Our home is a townhome and stairs are implied. The stairs have a handrail from the bottom to the top and if you can climb normal stairs there is no issue. We have older parents and have never had an issue with the stairs including going into the loft. As for the so called fleas, I think they are referring to no-see-ums which would be outside. These may have been by the beach area at dusk or dawn. No-see-ums are common during dusk or dawn as are mosquitos anytime you are around water. Thank you!

We appreciate the response from all guests and always value any responses in which we can improve the guest experience. Some of the items could have been addressed very easily and wish this guest would have discussed these with us so we could have taken care of some of these easy fixes. We never once heard from this guest and wish they would have contacted us as soon as they arrived and felt there were issues. The overwhelming response from our prior guests is positive and they always mention the cleanliness of our unit. As a matter of fact, we have many repeat guests year after year. Unfortunately, some people are never satisfied and like to complain after the fact. We will be purchasing new pots and pans as well as silverware which were valid points. Over time pots, pans and silverware get damaged and/or lost which is normal. As far as stains and torn sheets or bedding I'm not sure what this guest is referring to.

I'm so happy to hear you and your family had a wonderful time in our slice of paradise. It was a pleasure communicating with you and I also appreciate your timely response. I look forward to having you stay in our home again!

Traci, Thank you for taking the time to post a review of your experience in our home. We’re so happy you enjoyed your stay and that we were able to share our home with you! It was a pleasure communicating with you throughout. We hope you come visit our piece of paradise again. Take care, Mary