Piscina & Spa! Casa em Goodyear, 1 Milha do Campo de Golfe

Thank you for your feedback. We’re sorry to hear that parts of your stay were disappointing. Unfortunately, the hot tub required an unexpected repair just before your arrival, and we understand how frustrating that must have been, especially since you were looking forward to using it. The hot tub has since been repaired, and we are currently updating the outdoor furniture to improve the space for future guests. We truly appreciate you sharing your experience and will continue working to provide the five-star stay we always aim for.

Hi Dominick, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. - As we value guest satisfaction, we truly apologize for the pool heat issue that impacted your stay. The heat pump compressor unexpectedly failed right before your arrival, but we have a new one on the way, expected to arrive this Friday.- We value the cleanliness and condition of our home. Guests can rest assured that we'll have our cleaners pay extra attention to the bathrooms and tidy up any debris in the backyard.- Communication is important and we maintain consistent availability. We encourage guests to always reach out to us with any questions or concerns so we have every opportunity to address them immediately. We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

Hi Hannah, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We sincerely apologize for any inconvenience during your stay. The shower and the chest of the drawers have been repaired. The pool cleaner issues have been resolved and the misters have been removed. Thank you for taking the time to send us your feedback. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Zhanet, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We apologize for the issues with the pool and hot tub heat. This has since been resolved and we hope the generous measures taken helped to make up for this inconvenience. - We take cleanliness issues very seriously and had the home deep cleaned since your stay to ensure that this does not recur for future guests. Thanks for taking the time to leave your review!

From the owners: "Hi Leah, we have taken care of the items that you mentioned. Thank you for your feedback, which helps us to keep improving wherever possible, and we are so glad you enjoyed your stay."

Marvin, we're glad you enjoyed your stay overall! If you have any specific suggestions to enhance our guest's experience, please let us know as we welcome constructive feedback. Thank you for taking the time to review this property. Best, the Evolve Team