KKSR#3 DIRECT OCEANFRONT TOWNHOME! Walk to the Beach! Superb Location! AC!

wow, we love the review!!

Thank you so much for the 5 star review! Greatly appreciated and we hope to see you again soon. Mahalo

Thank you so much for taking the time to leave us such a wonderful review! We appreciate you staying with us! We hope to welcome you back again, soon! Mahalo, Knutson & Associates

We appreciate the great review, thank you so much!!!

Aloha, Thank you for taking the time to leave a positive review. Mahalo, and we hope to serve you and your family again soon!

Thank you so much for your wonderful review, and feedback! We are so glad to know you enjoyed your stay; it was a pleasure having you stay with us! We look forward to seeing you in the future. -Knutson and Associates

Aloha John, thank you for taking the time to leave a positive review. We're so happy to hear you had a great experience at Keauhou Kona Surf & Raquet Club Townhouse #3. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Mahalo, and we hope to serve you and your family again soon!

Thanks for taking the time to respond, we're so glad you enjoyed your time here.

So happy you enjoyed your stay here and that it was such a great location for you. We hope to see you again!

Aloha Julia! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day and we hope to see you again soon! Mahalo!

Aloha Yvonne! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day and we hope to see you again soon! Mahalo!

Thank you for the incredible review!!

Aloha, Thank you for taking the time to leave a positive review. Mahalo, and we hope to serve you and your family again soon!

Thank you so much for the amazing review on the beautiful Keauhou Kona Surf and Racket Townhouse #3 , we are so happy to hear you enjoyed you stay. Mahalo Knutson and Associates

Thank you so much for your overall great review! We apologize sincerely about the AC troubles you had during your stay. The repair has since been made and it's working great again. We did offer a financial concession for the inconvenience, so truly sorry again about that!

Thank you for choosing to stay with us! So glad you enjoyed your time here and that it was close to the beach for you guys. We hope to see you again!

So very glad to hear you enjoyed your stay with us and that we were able to get the issues resolved for you in such a timely manner. We will look into getting some new glasses as well.

Thank you for your feedback. We are glad you enjoyed the amazing location, found the condo clean upon arrival, appreciated the beach amenities provided by the owners, found the primary bed very comfortable, and found our management team consistently quick and responsive. We do want to clarify an important point regarding the front door lock, as the review gives the impression that guests were expected to operate a broken lock. **The lock was not broken.** The instructions provided simply explain the proper way to operate the door and keypad to help prevent an accidental lockout. If those instructions are not followed and a guest becomes locked out, a locksmith or after-hours service may be required, and the associated cost may be the guest's responsibility. Providing this information in advance is intended to prevent that situation: not to threaten guests with additional fees. Similarly, our checkout instructions and potential charges are communicated transparently so guests know what is expected before departure. Guests are absolutely not expected to "do half the work." Professional housekeepers perform the full departure cleaning. Basic requirements such as properly handling dishes, securing the property, and following checkout procedures help our team prepare the home for the next arriving guests. Additional charges would only apply when circumstances create work or expenses beyond a normal departure. Regarding the comments about rust and hardware, oceanfront properties in Hawaiʻi are exposed to an extremely corrosive salt-air environment, which can cause metal fixtures, tracks, and hardware to deteriorate much faster than they would in other climates. We appreciate those observations and will continue addressing maintenance items with the property owner as needed. We understand that our policies may not be the right fit for every traveler. However, they are not arbitrary fees; they are clearly communicated guidelines intended to protect the property.

Aloha Andria, you don’t know how much your fantastic feedback means to us here at Knutson & Associates. Have a wonderful day and we hope to see you again soon! Mahalo!

Aloha Suzanne, thank you for bringing this to our attention. Fortunately, the owner has made significant updates to the Master Bathroom Upstairs. New Flooring, new vanity, new lighting. Beautiful changes as of May 2023! Please feel free to reach out to us at 808.329.1010. With any further comments, concerns, or suggestions you wish to share. We sincerely appreciate you taking the time to share with us experience at Keauhou Kona Surf & Racquet Club. On behalf of our entire team, thank you for allowing us to serve you.

Thank you for your amazing review!

Aloha, it is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Surf & Racquet Club. We sincerely thank you for taking the time to share your thoughts. Have a wonderful day and we hope to see you again soon! Mahalo!

Thanks so much!!

Aloha Antonio, thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed Keauhou Kona Surf & Racket Club Townhouse #3. We find it to be a favorite among many of our guests. Have a wonderful day and we hope to see you again soon! Mahalo!