Casa no Lago Tahoe com banheira de hidromassagem, sala de jogos e sauna!

Steven, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - All camera details are provided in the listing, none of the cameras including the one you are referring to point inward and by no means towards the terrace and jacuzzi. We have to have cameras out because we want to ensure our property is safe. When you rent a room at a hotel or motel, there are surveillance cameras in the garage and the public spaces of the facility. It is not unreasonable to have protective surveillance cameras on a residential rental property to protect it from weather damage, bears, people who violate the rules, and thieves. While we regret that you felt uncomfortable, we cannot compromise the security of the home. At no time during your stay did we look at the surveillance cameras. We only do this if an event occurs or if there is damage to the house. Our residential rental should have the same protections as the large hotels and motels. - Yes this property is on the main road and we have no control over the amount of traffic that there is; however, we provide our guests with Noise and Light Cancelling shades and curtains for just this reason, you can't hear the traffic outside, and honestly, I sleep longer here than at my home. We have both in every bedroom. - Our cleaners do a very good job. If you found dog hair I wish you would have alerted us so that we could come back and clean it up for you, no dogs or other pets are allowed in the house or property. - The price for this property is fair, we came out before you arrived to prepare for the baby and I did a walkthrough to be sure it was ready for your arrival, I'm sorry you felt otherwise and didn't appreciate the efforts made. - We have rules at Washoe County and house rules that we want to be followed for the safety of our home and our guests, when you vacated you left the AC and heating system on at the same time which resulted in a huge expense to us. You were over capacity which could have resulted in a fine and the cleaners worked extra hard to clean up after you and your 15 friends. - The house was extensively renovated by the previous owner and by us after we purchased it and since we spent a year modernizing it with new floors, appliances, electronics, and an AC system, we want to ensure that our guests get the best that we have to offer for their comfort. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfi

Hi Erin, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: - The security cameras are mentioned on the listing and the purpose of these is for ensuring the gardener/cleaners are coming to the property to do their work, as well as ensuring guests are not exceeding the max occupancy or throwing parties. They are there also for security to make sure that the property is safe when there are guests and between stays. - The number of guests permitted in the house is limited to 10 people because that is the number which is permitted by local regulations of Washoe County and because the house is equipped for that number of people. Failure to comply could result in a fine from the local regulatory agencies, so we take this issue seriously. We made sure to inform you of the max occupancy 3 times before your stay. - This property is a no-pet household so there should never be dog hair. Additionally, the grill is not available during the winter because the snow can damage it. - We have hydronic heating that goes through the walls and is controlled by 3 smart thermostats. We have no control over these since you have to be inside the house moving the thermometer. There are 3 in the entire house and guests are the only ones who control it. We truly go above and beyond for our guests as other reviews mention, and we are confident that future guests will have exceptional stays!