Beautiful & elegant 5 bedroom pool home in sought after ChampionsGate, sleeps 10

Hi Mark Thanks for taking the time to provide feedback. We appreciate it. The home (like almost all vacation rentals) is provided on a self-catering basis. We provide a starter pack of toilet tissue and soap for each bathroom, but we don't provide a supply for the whole of your stay - and it is expected that you will need to buy supplies during your visit. We're sorry if this wasn't your expectation. Thanks for your comment regarding the linens (we think you mean the towels). There should have been spare towels in the closets and we will check on that. We will also check on the condition of the towels to make sure they're within the standard that's provided. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Leslie Thanks for your review and for providing feedback following your stay. We are sorry that you had a less the perfect stay in this house. The house is in need of a deep clean and there is a problem with a roof leak in the kitchen area that we were made aware of just before your stay. We've already arranged for the sofas to be steam cleaned following your feedback and will add more silverware for future guests.

Hi Nykesha Thanks for taking the time to write a review. It's appreciated. We're delighted that you had such a great time with your family when you stayed. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect

Hi Amy Thanks for leaving us a review - we appreciate it. We're delighted that you had a great time with your family and friends when you stayed with us. We hope that you'll come back and stay with us again soon!

Hi Theresa - thanks for taking the time to write and review and provide us with feedback - we appreciated it! We are sorry about the issue with the pool heat. Clearly, we messed up and we're sorry that the pool wasn't warm and ready for you on arrival - for which we apologize. We hope that everything else was good for your stay and that you'll book with us again soon.

Hi Cindy We are sorry that you arrived and found no amenities? VillaDirect provides a range of complimentary amenities in the property for the start of each guests stay - including, coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We are always interested in feedback about what additional amenities could be of benefit to guests who stay in our homes. It is expected that guests will need to replenish some items and supply personal toiletries during their stay, and that items are only provided as a "starter pack" of amenities. We can only assume that, somehow, the pre-arrival inspection for your stay didn't take place - for which we can only apologize. The trash collection is done by the resort management - so we will chase them to improve their service.

Hi Karen - Thanks for taking the time to leave a review, we appreciate it. We hope that you'll come back and stay with us again soon. We apologize for the delay in response, but we didn't see your review due to a technical issue.

Hi Denise Thanks for your review. ChampionsGate Resort does get very busy for weekend check-ins and delays can be difficult for guests. Unlike many other companies (who cause the delays) VillaDirect preregisters every guest and driver in the Gate security system. We can also issue guests with a bar code for access through the faster, right hand lane on request. Unfortunately, the AC unit failed for your stay. We are sorry that this occurred, but we were unable to have the unit replaced without the owners' permission. Since then the owner has replaced it with a new AC unit for future guests. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.