Farm and Vineyard with private resort style pool

Thank you for staying Nicole, great guests and welcome back anytime

Maree has certainly told quite a story here. I have decided to respond though wasn’t going to give this any attention due to the obvious malicious intent from the guest who was trying to request a refund after staying the full duration. 1) broken glass. Yes we found remenants of a broken wine glass in the grassed driveway near the gate, seems though all but the minor remenants were picked up by the previous guest and the clear remains not seen by our cleaning or pool contractors as they drove over it. 2) broken bed. Yes this guest actually broke the bed themselves !!! And than had the audacity to complain about it. I think this is the basis of this review to somehow exonerate themselves from a damages bill from us. 3) bugs and insect poop, if the doors are left open and lights left on at night this will happen as we are in the country and pending time of year the insects are attracted to the light. 4) stain on sheet, yes a stain was found though the sheets had been freshly laundered and replaced as they are on every guest turnover, the guests informed us they changed the sheets with others on site. 5) broken tile, yes there is a cracked tile in the shower which the guests informed us then dislodged and broke. We are very dissapointed someone would treat our property as they did and then post a malicious review to shift blame from the damaged they caused. As you can see from previous reviews this review is not normal for our property.

Not sure how to respond, maybe they stayed somewhere else and thought this was the same place as the state highway is about 10kms away with a mountain in between it and our property. We do have the pool alpaca and horse though.