Pet-Friendly Massanutten Resort Home w/ Yard!

Hi Scott, we shared your feedback with the homeowners, who were disappointed by your review. They would like to share the following: We have owned this home for over 20 years. When we decided to start offering it as a short-term rental, we did a complete renovation from head to toe, inside and out. As this is our family vacation home, we put a lot of thought into how we could make it the perfect retreat and carefully chose each detail. We love coming here as a family, and we hope that others will too!

Homeowner's Response: "I am very sorry about what happened to you at my house. I had just changed cleaning companies, and this was the first cleaning the new cleaners had. Unfortunately, communications got snarled up, and the new cleaners did not get information about your scheduled arrival. This problem has been thoroughly addressed and will never happen to any other guests. The cleaning company does many houses around the area and has a splendid reputation. Once again, everyone involved apologizes for the error."

Hi Adrian, the right vacation home is everything, and we’re sorry to hear your experience didn’t meet expectations. We followed up with the homeowner after reading your review, and they wanted to share the following:- We were informed of your concerns shortly after you arrived and offered multiple times to send our property manager to inspect and resolve the issues, but we were not given access to the home.- Our team takes cleanliness seriously and regularly receives outstanding feedback from guests. When concerns are reported and access is granted, we address them immediately.- The home is professionally cleaned before each arrival, and photos and videos are taken after each cleaning to ensure it is ready for guests.- While we understand you were unhappy, we can only issue refunds or resolve issues when we are given the opportunity to verify and correct them during the stay.We appreciate your feedback and will continue working to ensure future guests have a comfortable and enjoyable visit.

Hi Sagit, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - You are correct the home was not restocked as it should have been and we apologize for that. When you reached out we were there within the hour to restock the items you told us about. - Regarding the cleanliness issues our cleaners do a splendid job and take photos after they are done. You did provide one photo of the coffee filter and we had the cleaners back out to clean and get this taken care of. We appreciate you pointing this out and know that we have added this to the final inspection to be sure it doesn't get missed again. - We remodeled the kitchen a few months ago and the only damage we are aware of is a burn mark on one of the wooden countertops. This was done by a guest after our remodel was done. - The grill was checked a while back and it was clean and working fine, we will check on this again. We apologize for its condition. Again, we are very sorry, we truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!