The Remarkable Queenstown Retreat - Escape to the perfect holiday!

Dear Jeff and Ariana, I am humbly sorry that you encountered bad experiences during the stay. For your records, please note: Due to statutory holidays during Christmas and back to back guests staying at the property before you the bins were full and left on street uncollected by the Lakes District Council. It as unfortunate that the wind blew some of the rubbish. However, our property manager immediately repondd to your messages and cleared all rubbish without delay. Our professional cleaner have been cleaning the property for years along with many other properties. They didn’t notice any blockages during the cleaning. Once you identified any issues, we immediately response to attend and fix the issues. We provide a high standard accomodation with memorable experiences. All our guests have highly praised our hospitality and we remain very apologetic to your situation and assure you that we will wok harder to ensure top most hospitality is provide to all guests.