Weekend getaways in Boston

Family run hotel that offered large well equipped suites on the outskirts of the city.

Our stay at this hotel was for our 40th wedding anniversary. The front desk staff were amazing.The building was the old custom house and is one of Boston's oldest buildings and due to the narrowness of the building there are only 4 suites from floor 4 to 19. My husband is in a wheelchair and can only walk a few steps with a walking frame or elbow crutches. The room we were allocated due to my not advising the hotel of my husband's disabilities, was not suitable as it had a narrow passageway between the living area and the bathroom and bedroom. The staff were so helpful, not just giving us a more suitable suite but moving heaven and earth to locate a shower chair for my husband. One of the ladies even came over to the pub across the road from the hotel to tell us they had found a shower chair for us in housekeeping. We also required use of the sofa bed as the bed in the bedroom was not suitable for my husband and the sofa bed was immediately made up for us. The rooms were spotlessly clean and nicely furnished including a microwave and fridge with a small freezer. All the staff went out of their way to help us, especially Barbara who helped us order our taxis for our anniversary dinner. We needed a wheelchair accessible taxi and this was proving almost impossible and she went out of her way to get us one, even calling after she went home to make sure our taxi had arrived to take us back to the hotel. We would definitely recommend this hotel and would go back again and again.

This place is run by 'robots.' Do not expect to find any human or personal contact when you arrive or if you have any issues. There is only one language that they understand: MONEY. We were told the unit would only be available at 4pm! No place to put our stuff before then. We were asked to leave though by 11am! Again no place to store our stuff. I asked for ONE hour extra and was told that I would be charged $25 per hour. Needless to say, if you need anything or have a problem, you will never speak to anyone cause no one is there. Everything is automated. They also request $300 in advance and expect you to leave the unit the way you receive it! Cleaned thoroughly. Avoid this place at all costs. A total unethical place.