"The house is nice, big, clean, etc.. There were some minor things like when we arrived the pool wasn't heated yet (we needed to turn it on), there's two barking dogs next door, there's a charter school directly behind the backyard fence that makes school announcements over a megaphone throughout the day (e.g. "Class #1 starts in 5 minutes", "Class #2...", etc.) but... These things are hardly worth mentioning. The real issue for us was that the owner scheduled a landscaping crew to do some major work 10-20 feet from the pool during our first day in the house. Three men with chainsaws cutting down trees, branches, vines, hauling away refuse, etc. This was for the entire first day from 9 AM through 3 PM. No privacy and... The noise was ridiculous. Literally, three chain saws for hours. The owner said this was happening because of "an emergency". (I asked what the emergency was but I never got an answer.) I alerted her to the fact that we were paying guests and her response was "the contract says we are not responsible for noisy neighbors, construction, bad weather, pool or entertainment equipment that breaks." Not being responsible for construction that she scheduled during our stay? While the contract may say this, this does not make sense. This was wrong. She also said, "all homes have gardeners and pool guys that come once per week". I've stayed in many homes with gardeners and pool guys. This was *dramatically* different. The lack of privacy was bad and the noise was ridiculous. At 3 PM, the men left, the pool was warm, and me and the kids were able to swim... which was good. Then, the next morning... The men were back with their chainsaws. No privacy, ridiculous noise, etc. I alerted the owner and... I do not understand why she felt this kind of work while we were renting the house was OK. She kept referring to the neighbor doing work on her driveway but this was nothing compared to the men with chainsaws. I was perplexed. It was so loud, we needed to go inside..and it was still loud. The men left at noon and... just a terrible way to start our trip. The rest of the week was great. Until, on the last day, I was relaxing by the pool before the kids woke up and... from 9 AM until 11 AM (when we left) the men with the chainsaws were back. Pretty frustrating. To pay what we paid and to have to deal with this was... frustrating. A bad start, a bad end but, otherwise, the vacation would've been great."
Guest: Matthew B.
Date of Stay: January 2017
Review Submitted: February 8, 2017