"This place is amazing! The house was in spectacular shape, very clean and accommodating to our stay with plenty of sleeping arrangements. The upstairs viewing area was a particular favorite of our group, and provided spectacular views of the adjoining inlet and surrounding landscape. However, I was motivated to write this review not based on this beautiful house itself, but the hospitality provided to us by the owner.
The TV setup at the house is perfect for sports lovers, with 2 upstairs TVs and a full DirecTV package. However, Saturday morning we found that ESPN and ESPN2 were not available (but all other channels were accounted for, including ESPNU, FS1, etc.). Being the college football nut that I am, I was still feeling a little anxious and exhausted all options trying to add these channels, but was unable to make it happen- UNTIL I took one last shot, a Hail Mary call to the owner! I called Nancy and left a voicemail letting her know how wonderful our stay was, and that we couldn't be happier- "buuuuut if there was anyway to add ESPN to the channel lineup....", before finishing the VM by asking her to please disregard this request once I realized that I was being a little ridiculous. I then hung up feeling almost rude for asking, and couldn't believe that I had actually called and made this request! I did not hear back from Nancy until just before the noon games kicked, when I received the following text message: "Hi Mr. Hoffman, I just got off the phone with DirecTV. You now have the ESPN channels 206 and 209. They may not show up in the guide until tomorrow, but you should be able to punch the numbers in and get the channels. It was only $10, so if ok with you, I'll subtract that from the deposit. Just let me know. Thanks so much. Please let me know if you need anything else! Have a wonderful stay!"
Guys, this is top notch service and deserves to be recognized. I can't tell you how impressed I was, and would recommend to anyone! The combination of the house and the hospitality made our stay one of the best in recent memory! We will definitely be back, football season or not!!"
Guest: Charles H.
Date of Stay: November 2016
Review Submitted: November 15, 2016