6/10 Normal
Isolde K.
15 de jul de 2019
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
A bit disappointing
Starting with the good stuff: the apartment was spotlessly clean and had a nice view of the lake (and an elevator). Just across the road is a small grocery store and deli which provided us with some great meals. As advertised, the station is only 5 minutes away (but the train tracks are only 100 yards away...).
Prior to our arrival we had great difficulty establishing contact with the manager as they would not use the VRBO message system and VRBO claimed to have no e-mail address for the manager but we did eventually make contact only to be told at the last minute that we could only be let in two hours earlier or 90 minutes later than planned.
We were astonished to be told, only after we had made the booking, that we would have to pay extra for sheets and towels - not something we had encountered in any of our previous VRBO stays. However making up the bed was not included in the price!
Again unlike our many previous VRBO trips we were surprised at the lack of essentials; just one roll of toilet paper for two bathrooms, no paper towels, no hand soap, nothing to wash or dry dishes, no kitchen knives, not even a bread knife!
We were asked to separate the trash into five separate streams for recycling but only one small trash can and two trash bags were provided. Hopefully all the (non-perishable stuff) we left will be there for the next set of visitors.
Although it was not advertised we had noticed in the pictures that there was an air conditioner and we asked the lady who let us in to show us how it worked (it needed a remote control). She called the management company who initially said that they would send the remote but there would be an additional charge of 10 euros a day. Given that it was extremely hot we reluctantly agreed to this but were then told that we could not have a/c as this was only for the owner's use!
It would be easy to address the issues we had - hopefully this will be done.
