The villa is beautiful, lots of outdoor space and equipped well with everything you could need. The balcony is perfect for watching the sunrise and sunset. The beds are comfortable and the villa is clean. The upstairs shower though could not be used because it was hard to keep the water in the cubicle and it would end up that the bathroom and landing floors got very wet, not ideal on the tile floor and staircase. Also the temperature whilst we were there was 38° so sleeping upstairs with no air conditioning was also not much fun. We stayed as 3 families, 6 adults and 3 children so moved one of the single beds into the other twin room so that the children could all sleep together, this was not a problem.
As I've said, the villa was beautiful but customer service from Karen was not good. On the day of arrival she was around 40 minutes late meeting us at the villa, leaving us standing outside with no shade in the blazing midday sun. When she did arrive, she didn't bother to apologise. We had to clean the pool when we arrived as there was lots of dead bugs and other bits of dirt sitting at the bottom of it. By day 2/3 the pool looked very murky and we called Karen who was very abrupt and said that it was because we were using sun lotion, also that there was 9 of us and the pool is only small. I argued the point that it was 38° so of course we were using sun screen and the villa sleeps 10 so what did she expect. We have stayed in lots of villas as a party of 9, have always used sun screen and never had this problem before. She eventually agreed to call round herself and send the pool guy at lunch time that day. Karen never bothered coming but the pool guy did and even he shook his head at the pool. The pool then had to be treated which meant it was out of use for the day. As the pool guy didn't speak English we had to call Karen back around 3 times to find out exactly what was happening as she didn't bother to let us know. We also text Karen to find out how to put the pool lights and outdoor light on the stairs on, she never bothered to reply. A couple of days after the treatment, the pool was perfect and you could see a clear difference in it from the day we had arrived. There is also a wasps nest outside which we advised Karen about but anything negative you tell her she just completely brushes off as if you haven't spoken. 5 of us came home with ear infections caused by bacteria, I don't believe it's from the use of sunscreen in the pool!