アパートメンツフィレンツェ - ラグジュアリーシアター

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the apartment lovely, although we are sorry that the lively atmosphere of the neighborhood did not meet your expectations. The apartment is located in the very heart of Florence's historic center, one of the city's most vibrant and sought-after areas. As is often the case in such central locations, particularly during the warmer months, there can be activity in the surrounding streets into the evening. Many guests choose this location precisely because of its lively atmosphere, while others may prefer quieter residential neighborhoods. We would also like to point out that the apartment is fitted with double-glazed windows, which help to reduce outside noise. The nearby venue is a licensed business operating with the appropriate permits for its opening hours. Regarding your concern about contacting the local authorities, our suggestion was simply intended to explain the appropriate procedure. If a person believes that a business is operating outside the limits permitted by law, any report must be made directly by the person experiencing the disturbance. Unfortunately, neither we nor the property owner can submit such a report on behalf of a guest. We genuinely appreciate your comments, as they help us improve the information we provide to future guests. At the same time, we are pleased that you enjoyed the apartment itself, and we hope that the property's many strengths—including its exceptional location in the heart of Florence—will remain a positive memory of your stay. We wish you all the best in your future travels and hope to have the opportunity to welcome you back to Florence one day. Kind regards, Apartments Florence team

Hi Garrik, thank you for taking the time to share your feedback, we really appreciate the kind words about the apartment, the location and our team. We’re genuinely sorry to hear that your sleep was affected. Being right in the heart of Florence is what makes the area so vibrant and convenient, but it can also come with some level of nightlife noise, especially in the evenings. The windows are new and well insulated, but in such a central location complete silence unfortunately isn’t always possible. Regarding the hot water, we’re sorry this impacted your stay. Had we known during your visit, we would have immediately sent someone to check and resolve it for you. We’re glad to hear you enjoyed the space overall and that our team supported you well throughout your stay. Next time, we’d be happy to guide you towards a quieter area that better suits a family stay. Thanks again for your feedback, it really helps us improve and better match each guest with the right apartment. Apartments Florence Staff

Dear Stephanie, Thank you so much for your kind words and for taking the time to leave such a detailed review! We're thrilled to hear that you enjoyed the decor and layout of the apartment, as well as the vibrant neighborhood. It’s great to know that you found the location convenient for exploring the area! We hope to welcome you back soon!