This group stayed at our Metro house during New York area’s heat wave of 2016, which happened to be the hottest stretch of weather in the area in 124 years. While we had three air-conditioning units in the home, they were not enough for such a large group (11 adults), given the extreme weather conditions.
Despite the claim that one unit was not working, they all were working properly. Also, since their checkout, we have added a fourth air-conditioning unit so that future guests will not have a similar experience given another heat wave.
Although the refrigerator was working both before this group checked in and after they checked out, it was later discovered that it did indeed have an intermittent problem, and has since been fixed.
We have been renting our Metro house for many years and this is our first negative review. During this particular guest’s stay with us he was very difficult to work with, but was still issued the sincerest of apologizes, plus issued a sizeable, 50% refund for the inconveniences.
Like with any home, unexpected issues arise. As a result, we cannot 100% guarantee a perfect stay for all of our customers. What we can guarantee, is that we will try to remediate any issue(s) our guests may encounter as soon as possible. In addition, given the circumstance, may reimburse some of the total cost – of which we did for this guest. We are always looking for ways to improve our homes so that, as many guests as possible, have the best stay at any of our Colbyco properties. When our guests are not happy, we are not happy.
We apologize that the guest did not enjoy his stay at our home but take offense to his description of the furnishings of our home. We have only received compliments of the interior décor of Colbyco Metro. Maybe he likes newer furnishings, as Colbyco Metro has many antiques.
Emin
Colbyco
