2/10 Terrible
Julia G.
27 feb. 2021
Le gustó: Ubicación
No le gustó: Limpieza, check-in, veracidad del anuncio
Avoid this place
This is our third time staying here and although there were issues in the past, I asked the owner that upgrades could be made to overcome these in the hope that the place could be safe and clean this time. These were not done. Here is what happened:
CLEANLINESS
1. The unit was NOT clean. Children's fingerprints all over the windows. Dirt in all of the corners. Dirty sheets. (We bought new sheets and towels for our use while there)
2. Stains all over the mattresses.
3.. Large chunks of ceiling falling off including over one bed.
SERVICES:
Since a caretaker lives in the unit below, we assumed that the unit would be cleaned, trash removed etc. during our stay which was for more than 4 weeks and for which we paid under the "services" fee. I asked the owner if this were the case and he never responded. For this reason we left the unit as you would a hotel room, expecting the caretaker to clean it after we left.
ASSISTANCE::
When we arrived the caretaker showed us the 5 gallon plastic water jug to be brought upstairs for clean water. We are elderly people and cannot carry that upstairs. My husband even has Deep Vein Thrombosis. The caretaker was NOT happy that she had to carry it upstairs.
SUPPORT
The town was fixing the wifi when we were there and we lost a week waiting for them to rewire it. (We were working online). The next week we asked the caretaker several times and she told us that the internet company was still repairing the lines. We found out that this was not true and that she actually had taken the "good" modem into her unit and.even though the internet company told us that this modem belonged in our unit she refused to give it to us and told us to call the owner. The owner's phone number is in Spain so we emailed and owner told us that caretaker would schedule an appointment to fix the modem (while she kept the good one and we waited another day). So we actually lost a second week while we could have had the "good" modem which she kept.
The unit could be magnificent as it is actually sitting on the beach. But the services are sorely lacking, it is NOT clean, it is in need of repair, the caretaker is NOT helpful or positive in any way.
I use VRBO all the time and have never had a negative experience. After this experience I received a letter telling me that the owner would not rent to us in the future. I assume he was trying to set the stage for this review which he knew could not be positive.
Julia G.
Se hospedó 28 noches en enero de 2021
