2/10 Terrible
Michael W.
2 May, 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Be forewarned...
Checkin horrible- less than 24 hr notice that elevator not working (hence unable to consider other lodging) Unwelcome entryway a genuine construction site, non-working elevatorInitial wifi connection impossible, phone calls to host unansweredOn a cold raining night the two radiators did not work, when temperature was 52 and it felt like 42. Phone call to host who insisted radiators worked with no interest in addressing the issue. (Incidentally bare wires were exposed at the ends of each cord, a possible fire hazard.) Given the evening chill in the apartment, attempts to boil water (for tea) in the microwave proved futile. Microwave simply did not heat water. The linen had bloodstained spots.A separate comment is in order about the host’s complete lack of customer service. Her attitude was abrupt and dismissive and responses were given begrudgingly. On a final note, located in the very heart of old town Donostia it is well sited- next door to one bar and across the street from another, both remain open and loud until 3am. We cannot recommend in any way this apartment and host and in fact request a refund from the host/vrbo
Michael W.
Stayed 5 nights in Apr 2025
