From the moment we booked Villa Charlana the communication was excellent! When we arrived, we were met by David who explained everything that we need to know about he villa and the area! We can’t praise him highly enough he certainly went above and beyond in making sure we had a fabulous holiday! He popped along a couple of times text and rang just to make sure everything was okay! He actually called with a shopping trolley which made our shopping at Lidl so much easier. As you have to buy all your drinking water in Lanzarote, this trolley was brilliant. The welcome pack was a godsend until we went food shopping. We only bought a few essentials, but there is a Lidl only 5-minutes walk away which had everything we needed. The tv has absolutely 100’s of channels so if you do fancy catching up on any of your programs, they are all available! The beds were extremely comfortable, good quality bedding too! There were lots of super soft towels too! The pool area is stunning and very clean, the pool lad John came every few days to clean the pool and make sure it was okay, he recommended a few restaurants which we tried, brilliant! There is a safe in the villa and a fabulous alarm system which is so easy to use. You could walk from the villa to the beach, the strip and the harbour in 10-15 minutes, which was great. I must add that it takes a bit longer coming back as the walk to the villa is uphill. Taxi’s are very cheap, although we enjoyed the challenge and the exercise. All in all I would highly recommend this villa, you won’t be disappointed!