FAMILY TOWN HOUSE (with garden & parking)

Hi Paul, we’re delighted you enjoyed our home so much… we see your message was asking how to check in so we emailed you the check in procedure again. We don’t accept phone calls, only messages here within the app. All the questions you asked about check in was emailed to you and the information required was here on the listing so we didn’t see any reason for your constant phone calls about the extremely simple check in procedure that was already sent to you. It’s a pity you found the door complicated as it’s the same as a hotel door, you simply hold the card up to the handle and you can hear it unlock. It really is that simple. Thank you though for your feedback. Much appreciated.

Hi Lorna. Tourists visit belfast to hear about the time of the troubles. Your taxi tour guide was simply explaining what happened in the area many many years ago. Not current times. The area is very very safe. There isn’t a single person living on the street under the age of 70. This is reflected in the hundreds of fantastic 5 star revives across all our booking platforms stating how quite the area is & how friendly & helpful the neighbours are. Your review is untrue in many different ways. Firstly the loo roll you state wasn’t there is in the store under the stairs. (18 rolls counted) The walk in wardrobe in the second bedroom Has more than enough hanging space. There is also extra drawer space in the 4 drawers under the beds along with a hanging rail specifically for clothes & suitcase storage. The shower is a walk in open unit shower so no door needed as you can see in the pictures. You mentioned the people who brought you to the house told you this was a rough area. That’s simply not true as it was myself who met you at the airport with no extra charge to bring you to the property as you began your trip in quite a flap having lost your phone so I agreed to come collect you at the airport. I explained how quiet the neighbours were being elderly. I even showed you and your husband where to get the loo roll, iron, extra towels ect. We even got you flowers and milk as we know you had a long flight. We showed you around the entire house helping you with luggage and you were very impressed with the house and how warm it was. You even commented on how nice it was to be able to sit outside in the back garden with the garden furniture provided. It seemed like you were delighted when you checked in. Two weeks into your stay you mailed us to tell us you had left after one night & demanded a full refund for the entire months stay. If perhaps you had of informed us after your first night we could have relisted the property and refunded your money but it’s unfair that you left without telling us and then demanded the entire stay refunded. We provided time stamped evidence that there was loo roll & efficient storage from our housekeeping pictures taken the morning you checked in.