2/10 (非常に不満)
Catherine C.
2025 年 10 月 1 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
*Do Not Book This Rental*I booked this rental for the night before my wedding for a place to stay near the venue. We arrived on our check in day to find that the accommodation had already been rented to another group who were there for the next few months, and we were forced to find another place to stay last minute. I booked our stay 2 months in advance, and at no time did the host reach out to me to let me know there was another booking and give us time to find another accommodation. I got the confirmation email a few days before our stay like normal and everything seemed fine until the moment we arrived. The people staying there said that this had happened the week before to another group. They also tried to get in contact with the host, who didn't reply, and I had to text the host on Vrbo's messaging to ask what was going on. The host did not reply until the next day (as we were getting ready to be married!) to say it was unavailable, but also did not refund me until I called Vrbo directly to complain and get a refund. I don't know how nice the house is because obviously we didn't stay, but even if it is the nicest place in the world I would not recommend it to anyone, unless you want to have to find a new accommodation last minute and call Vrbo to strongarm the host into giving your money back.
Catherine C.
2025 年 9 月に 1 泊滞在
