Bournecoast: Modern apartment with decked area/parking near sandy beach - FM3590

Thank you for sharing your feedback. We’re so sorry to hear that your stay didn’t get off to the smooth start you were expecting, especially after looking forward to it. Our changeover team are normally excellent and receive many positive comments, so it sounds like this was a one-off. They did offer to return straight away to address your concerns, but we understand you preferred not to be disturbed. We also double-checked the WiFi during your stay and found it was working normally, but we appreciate how frustrating it must have felt in the moment. As a gesture of goodwill, our local team reached out to apologise, and we truly hope that helped a little. We value your comments and will make sure they’re passed on, as we always want each guest to feel welcomed and comfortable from the start. Thank you again for taking the time to let us know.

Hi Ashley, thank you for your wonderful 5 star review and for taking the time to share your experience of staying in Southbourne. We're delighted to hear that you found the property comfortable, clean and conveniently located near the beach and your family. We appreciate your feedback regarding the toilet paper, and we will pass this on to the changeover agents who are contracted to prepare the accommodation on behalf of the owner ready for each guest. This is very helpful feedback, thank you. Warm Regards, Bournecoast Holiday Agents.