Welcome to our luxury lovely apartment located in the best area of gracia! It is a cozy, modern and comfortable apartment, ideal for couples or groups of 3.
Welcome to our luxury lovely apartment located in the best area of gracia! It is a cozy, modern and comfortable apartment, ideal for couples or groups of 3.
Our stay was disappointing. Communication was odd from the start â we were asked to log in through a separate portal, not Vrbo, and never got clear info.The apartment is on the 5th floor with no elevator; hauling luggage up the narrow stairs was exhausting. Not suitable for elderly or disabled guests.We had to coordinate with an outside person to get the keys, who demanded 30 âcheck-in feeâ in cash (not disclosed in the listing), with no receipt and no credit card option â this felt shady and uncomfortable.The apartment lacked basics like toilet paper and soap, which wasnât mentioned beforehand. Appliances were broken (no working kettle), the toilet seat was damaged, and rain leaked in through poorly sealed windows.The biggest issue was the hot water â only enough for two showers before running cold, which was a major inconvenience for our group of four.On the plus side, the location was half decent, and the price wasnât bad, but with all the hassle, it didnât feel worth it. We wouldnât recommend this property unless youâre prepared for extra fees, poor communication, and a lot of stairs.
We are extremely disappointed.
We were given the wrong keys and unable to open the balcony. The room smelled so bad of mould, and this was also an extremely dangerous fire hazard not being able to open the balcony door.
-The toilet seat was broken
-The kettle did not work
-There was not enough coffee mugs for 4 people
-There was not enough glasses for 4 people
-There was not enough bowls or plates for 4 people
-The place smelt mouldy and we couldnât get out for fresh air without the correct key
-The main light in the main area was broken and so we had no light at night in the main area
-There was no tea towel to dry dishes
I have taken photos of everything and We will be putting up reviews so that other people are not left disappointed and ripped off for their money.
It is truly disgusting that this company were able to send someone to collect the cash on time but could not send someone to assist with all of these faults nor reply to my messages as promised on the advertisement âcontact us if you need usâ
Extremely poor.