Stunning 3 Bedroom Oxford Retreat

as it helps us continually review and improve the experience we provide. It's clear that on this occasion we fell short of the standards we set ourselves, particularly around the preparation of the property and our communication with you. For this, we sincerely apologise. We have reviewed your experience internally and taken steps to improve our procedures, particularly around ensuring guests can easily contact us whenever they need assistance. We have a dedicated team of Guest Executives available 24 hours a day, 7 days a week, so there is always someone available to speak to. We also appreciate you highlighting the other aspects of the property that didn't meet your expectations, and we'll ensure these are reviewed with the relevant teams. We're genuinely sorry that your experience wasn't the one we would have wanted you to have. We hold ourselves to high standards, and while we can't change what happened during your stay, please be assured that we've taken your feedback seriously and are using it to help prevent similar issues in the future. Thank you again for bringing these matters to our attention. The Red Kite Team

Thank you so much for your wonderful review. We're delighted to hear you and your family had such an enjoyable stay and appreciated the property's cleanliness, comfort, and location. It's especially nice to know the fans and riverside setting helped keep you comfortable during the heat wave. We truly appreciate your recommendation and hope to welcome you back to Oxford again soon!