2/10 (非常に不満)
Kylie K.
2025 年 9 月 27 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
We were really disappointed with this property. Unfortunately, the standards were not what we expected or what was advertised.On arrival, the bedding on the beds was stained and dirty, with hair on it, and there were no proper duvets or covers provided for four adults. When we raised this, we were told new bedding would be brought at 8pm. Instead, at 8:45pm, a bag was left outside the door with just one throw, a fitted sheet, and a single duvet cover – completely inadequate for four people.The dishwasher was full of dirty dishes and smelled bad, cupboards had damp sheets folded on hangers inside, and the living room door to the outside would not close, which left the whole room draughty. On top of that, the TV wasn’t working. Terrible WiFi connection so TV wouldn’t work. We were told someone would come to fix it but nobody came inside – we had to replace the batteries ourselves just to get the remote working.We felt completely let down. Instead of addressing the issues properly, the host only dropped items at the door and didn’t follow through on promises to come and fix things. At that point, we no longer felt comfortable staying and left early, asking for a full refund:.. (we are still waiting for this!)This was a very disappointing experience, and we would not recommend this property unless the host resolves these problems and improves both cleanliness, upgrades the WiFi. Supplies adequate bedding. Fixes the door as this has clearly been an issue for many months.
Kylie K.
2025 年 9 月に 5 泊滞在
