The pictures and reviews seemed amazing, we were so excited to get there and start our vacation. After a 10 hour drive with 4 kids under 4 (a long and exhausting drive) we showed up to the house a mess. The floors were dirty, beds were slept in, dirty towels on the floor, etc.
We reached out to the owner and she said the cleaner would be there shortly, and we could go into town for a bit. We told her it was a long drive and needed to settle the kids and get dinner started. So we ended up cleaning, while the cleaning people quickly cleaned the rest of the house. Even after the house was cleaned, the kids feet and socks were black. So we cleaned multiple times in order to feel comfortable allowing our kids to play and run around on the floors.
Don’t get me wrong, the cleaners were very nice and accommodating, but it seems as though the owner needs to show up to their house to see the condition it’s in. The carpets are disgusting, the curtains are falling apart, the dust and grime buildup were awful. The owner needs to address many issues, including returning our cleaning fee (as requested) since we spent the entire vacation cleaning instead of enjoying being away.