Leavenworthのそばの広々とした3階建てのリバーフロントのホーム/ビーチ

Hi Tyler, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Thank you for taking the time to share your feedback with us. We are very sorry to hear the home did not meet your expectations. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. Our property manager confirms that the home looks exactly as the listing photos. The home was properly cleaned and inspected before your arrival. The carpets had just been recently shampooed, and no mice or droppings had been seen in the home before or after your stay. Regarding the bathtub, there are a couple of small missing paint/seal spots in the shower that need to be touched up and will be addressed soon. The kitchen faucet is not broken; the set lock screw on the handle had come loose. The faucet worked just fine, and the screw was tightened after we were informed. We apologize if no paper towels were provided during your stay, as normally, housekeeping stocks two rolls. We do not provide coffee for sanitary purposes, and it is up to the guest to provide this for their stay. We will have the garbage can looked at, but no prior issues have been reported. We will look at the squeaky beds and see what can be done to reduce the noise. Regarding the wood-burning stove, it is stated in the listing that no wood is provided; there are local stores where wood can be purchased by guest for use during their stay. We value your insights as they help us understand the guest experience better. We hope to have the opportunity to host you again for a better experience.

We look forward to welcoming you back for another wonderful getaway in the future!

Kim, thank you for providing your feedback, as we use your comments as a means to continually improve. We look forward to hosting you again.

Hi JJ, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests. We hope to host you for another truly carefree and great vacation in the future!

Hi, Margaret! We are glad that you enjoyed your stay. We apologize for the issue you had during your visit and are pleased to see our team was able to resolve the issue quickly. We are sorry for the inconvenience, and we look forward to hosting you again.

Christian, thank you for sharing your experience, we're pleased that you thought our home was nice! That said, we apologize for any critters that you saw and regret if there was any aspect of our home that didn't match your expectations. Please know that we strive to be transparent in our online listings and our photos and descriptions are accurate. We encourage our guests to contact us prior to booking as our Guest Services team is happy to help in choosing the best rental for them. We appreciate your feedback as we view it as an opportunity to improve and we hope to host you again.