4/10 Mediocre
Ann P.
5 de ago de 2025
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, llegada y comunicación
Traumatizing experience
We arrived at 4:00 to all the doors open in the house and a car in the driveway. We assumed housecleaning must still be there hopefully finishing up. We walked in to a young man passed out on the couch, feces/urine in the toilet, cleaning supplies on the counter, and none of the house cleaned. My husband had to physically shake him to wake him up. He woke up confused and obviously under the influence of something. He was adamant that we weren’t supposed to be there and that the house wasn’t booked. He called his boss on speaker phone who proceeded to tell him excuses he could tell us to get us out of the house. My husband and I both called Vacasa, the woman I spoke with was no help at all; the woman my husband spoke to sent out an “emergency cleaning crew.” The lead housekeeper who first came was very helpful and apologetic. We sat down by the lake until 6:00 while the house was cleaned. The house was not clean and has not had a thorough cleaning in a very long time. The bottoms of our feet were BLACK so my husband mopped the floor which helped but we still walked around with our shoes on. There were pills under the couches, the bathrooms smelled like old, stained urine which permeated through the house. Was the house dated? Yes. Does the carpet need to be replaced? Yes. All things we could have dealt with but this house was just gross. Vacasa said they could have given us another house but had to cancel this before someone would contact us about our “options.”
Ann P.
Se alojó 4 noches en julio de 2025
